Position title : MAILROOM ASSISTANT

Position reports to : MAILROOM SUPERVISOR

Business Unit : FACILITIES MANAGEMENT

Main Purpose / Objective Of The Position

• Processing and Sorting of all Incoming and Outgoing mail related items.
• Processing of in & Outgoing Registered Mail.
• Processing of Address unknown letters (RTS).
• Processing of Couriers related items.
• Assisting with mailroom projects.
• Assisting with folding and inserting of mail related items.

Main purpose / objective of the position:

• Processing and Sorting of all Incoming and Outgoing mail related items.
• Processing of in & Outgoing Registered Mail.
• Processing of Address unknown letters (RTS).
• Processing of Couriers related items.
• Assisting with mailroom projects.
• Assisting with folding and inserting of mail related items.

Experience / Education:

• Grade 12
• 6 -12 Months experience in Mail house environment

Skills required:

• Computer Literacy MSOffice
• Good communication
• Initiative and problem solving
• Ability to communicate effectively
• Multitask
• Attention to detail
• Accuracy for processing
• Achieving deadlines
• Interpersonal skills
• Administration
• Customer Orientated
• Excellent listening skills

Knowledge required:

• Mail Sorting Processes & Activities
• Cost Centre Structure of Sanlam Head Office
• Cost Centre Structure of Sanlam Regional Offices
• Safety Standards
• Registered mail processed
• Franking of mail items

Competencies required:

• Result orientation
• Drive, will power and consistency
• Attention to detail and strong organizing skills
• Ability to work under pressure
• Must be reliable
• Judgement Ability
• Client Service Orientation
• Quality Assurance
• Business Awareness

Major Drivers Of Work Volume

Client requests, Floor Distribution & Collections, Courier Services, Internal Projects

Interface / Relationships With

Internal: Management, Facilities Helpdesk, Various on-site departments / functions Staff

External: Client, Service providers