Website Western Cape Government
The Western Cape Government creates laws for and provides services to the people of the Western Cape. We work closely with the National Government and municipalities in the Western Cape to ensure that citizens of the province have access to the services, facilities and information they need. We are committed to delivering an open opportunity society for all.
About the job
The Department of Economic Development and Tourism, Western Cape Government has an opportunity for a competent individual to rendering of an effective Tourist Guide information desk/ reception desk service on a full-time basis, attend to in-person, telephonic and e-mail enquiries, process registration applications of Tourist Guides and provide administration assistance to the unit.
| Job Purpose | The Department of Economic Development and Tourism, Western Cape Government has an opportunity for a competent individual to rendering of an effective Tourist Guide information desk/ reception desk service on a full-time basis, attend to in-person, telephonic and e-mail enquiries, process registration applications of Tourist Guides and provide administration assistance to the unit. |
| Minimum Requirements | Senior Certificate (Grade 12 or equivalent qualification). |
| Recommendation | Relevant experience in the following: Customer service /PRO; Tourist Guiding industry and Reception duties. |
| Key Performance Areas | Frontline Tourist Guide service; Reception duties; Telephonist duties; Process registration applications of Tourist Guides; General Office Administration and secretarial support; Ensure an accurate filing system is kept.
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| Competencies | A good understanding of the following: Tourism and or Regulatory environment; Basic knowledge of records management; Skills needed: Computer literacy in MS Office Package (Word, Excel, PowerPoint, etc); Communication (written and verbal); Attention to detail; Client-orientated personality; Independent thinker; Well organized; Ability in the following: To work independently and as part of a team; To work under pressure and meet tight deadlines.
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| Remuneration | R 216 417per annum (Salary Level 5)
Note on remuneration: Service benefits or obligations for qualifying employees (medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements. |
| Notes | Shortlisted candidates will be required to submit documentation for verification purposes and criminal record vetting. These candidates will be required to d practical and attend interviews on a date and time determined by the department and may also be required to undergo competency assessments/proficiency tests. The selection process will be guided by the EE targets of the employing department.
By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving. Should you experience difficulties with your online application, technical support is available from Monday to Friday from 08:00 to 16.00. Contact the helpline at 0861 370 214. For all other queries relating to the position, kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered |
