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TFG (The Foschini Group) is hiring Contact Centre Agent in Western Cape

Full Time

Website TFG (The Foschini Group)

TFG holds a diversified portfolio of speciality retail assets across various product categories and consumer segments. The Group has a portfolio of 35 leading retail brands, with over 4600 outlets in 23 countries on five continents, offering customers a variety of speciality products including fashion apparel, jewellery, cosmetics, sporting apparel, electronics, homeware and furniture.

Responsibilities

JOB DESCRIPTION

  • Conduct thorough validation checks on POI
  • Update SharePoint status
  • Complete application update in Alpha (incl. Memo)
  • Refer to forensics where applicable
  • Follow the correct “on hold” process
  • Ensure that the application is restarted
  • Make sure that all missing/ required information is updated accurately
  • Ensure that the necessary notes are made
  • Select the correct disposition code
  • Capture all details accurately
  • Verify that store indicated proof of income
  • Income documents noted for applicable period
  • Annual Income to be captured accurately
  • Confirm with management to validate proof of income
  • Ensure that the necessary notes are made as per income verifier

Qualifications & Experience

  • Grade 12 (Matric)
  • 1 year Call Centre Experience

Skills

  • Passionate about people is a must.
  • Target driven and experience focused.
  • Being an ambassador for our brands and offering amazing Customer experience.
  • Exceed Customer expectations by identifying and providing them with the best possible solutions.

Behaviours

  • Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Effectively building formal and informal relationship networks inside and outside the organization.
  • Building strong customer relationships and delivering customer-centric solutions.
  • Making good and timely decisions that keep the organization moving forward.
  • Anticipating and adopting innovations in business-building digital and technology applications.
  • Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
  • Making good and timely decisions that keep the organization moving forward.
  • Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Good verbal/ written communication skills and good organisational skills
  • Strong organizational and planning skills
  • The ability to multi-task in a fast-paced environment
  • The ability to work independently
  • The ability to take initiative
  • A high level of attention to detail

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

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